Shipping & Returns

swisswatchswiss.com sends to almost any destinations in the world. We always make sure we check all our watches and pack our watches properly, bubble-wrapped before we ship them out. All orders are shipped either

  • EMSExpress Courier Service
  • TNT, FEDEX or AirMail (To most EU countries)
  • Other shipping methods, please contact us first.

*AIR MAIL REG Services will be used for some deliveries to EU Countries (SAFER Method)

We need to remind all customers that we need the following to ensure100% deliveryto you:

  • Full Name
  • Full Address with postal code
  • Telephone number(This is important to ensure Guaranteed Delivery)

**Please make sure that there is someone to receive the package if you are not around. We are NOT RESPONSIBLEif you do not receive your package due to the fact you were not around to pick it up. If you reject the shipment, we will also not take responsibility for the shipment.
**Please note that if package is delivered and contents in the package is stolen, we will not be responsible for such cases. However we will still discuss with customer about the problem. For custom seizures, we will speak to indiv. customers to review re-shipment. Thanks!

:: DELIVERY TIME ::

EMSExpress with Online Tracking Status

  • 7-12 working daysdepending on destination and customs clearance
  • Online Tracking can track your package for you at different stages
  • We haveNO CONTROLover the delivery after it is shipped
  • Customs clearance and delays may be unavoidable but there is nothing to worry about
  • EMSShipping is the FASTEST and most RELIABLE

TNT/UPS/FEDEX Online Tracking

  • 5-12 working daysdepending on destination and customs clearance
  • Generally faster than EMS Courier
  • We haveNO CONTROLover the delivery after it is shipped
  • Customs clearance and delays may be unavoidable but there is nothing to worry about

For EU countries, we will use our discretion and ship out according to the frieght forwarder's best advice after analysis of customs issues.
**Some packages are shipped in TOYS packages when we ship out. Please take note**

AIRMAIL REGISTERED - For Zone 5 Countries

  • 14-28 working daysdepending on destination and customs clearance
  • Generally the safest method to enter into any country
  • We haveNO CONTROLover the delivery after it is shipped
  • Customs clearance and delays may be unavoidable but there is nothing to worry about
  • This is the only site to check onAIRMAIL:http://intmail.183.com.cn/
    **You can use this webpage:http://www.worldlingo.com/en/websites/url_translator.htmlto translate theweb URL Air Mail Site to ENGLISH so you can understand when is the DAY of departure

    We will like to emphasize that all orders undergo QUALITY INSPECTION before we pack them and ship them out. All watches are guaranteed to be in 100% BRAND NEW condition upon arrival to you.

:: ORDER PROCESSING ::

All orders are normally shipped from our warehouse within 48 to 72 hours of receipt of order. If there is a delay in your order, we will notify you by email. Delivery time will vary according to geographical location. We are not responsible for shipper delay as we have no control when item is shipped out.

:: BACK ORDERS ::

Although every attempt is made to maintain the inventory of each product we offer, occasionally we may run out of certain models due to overwhelming reponse. If any product is not available for shipment, we will contact you by email with up to date delivery information.†

:: REFUNDS & RETURNS ::

We do not accept return and exchange unless on very special terms.

Refunds if offered will be issued for the 100% total amount of the purchase product only less the transaction fees. We do not offer refunds for any free items received as part of any promotion.
Shipping cost for returns and exchanges will be at the customerís expense.

Please make sure you return your merchandise by a traceable method to assure delivery.

All returns merchandisemust be in new condition (as we sent) and complete with all original packaging. We will inspect all merchandise returns. Upon approved inspection, full credit will be issued back to your creditcard account or other payment method within 48 hours of receival. Merchandise returns that are not in the original condition or missing original packaging will either be refused, or subject to a 25% re-stocking fee at our discretion.

:: WARRANTY ON PRODUCTS ::

We provides a3 months warrantyfor all watches sold. Defective watch must be returned with a note indicating the defect on the watch andplease get a RETURN MERCHANISE NUMBER from us before you send the item back. A replacement or repair will be sent at no charge to you.

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