LOCATION
Everything is shipped from China.
Order Fulfillment & Production Timeline
After you place your order, we’ll reach out to confirm your watch model, buckle type, and sometimes request photos of the case back. For certain watches, we may also ask for lug width and wrist size to ensure a perfect fit. Once we have all the necessary details, production begins and typically takes about 1–2 days (depending on the level of customization). Your watch is then shipped immediately after completion.
SHIPPING COUNTRIES
We are experienced ship watches to worldwide include USA/ UK / Canada / Australia / Belgium / Chile / Czech Republic / England / Finland / France / Germany / Greece / Holland / India / Netherlands / Hungary / Ireland / Israel / Italy / Japan / New Zealand / Norway / Poland / Portugal / Qatar / Saudi Arabia / Singapore / Sweden / Switzerland / Thailand / Turkey / United Arab Emirates UAE and worldwide. If your country isn’t listed, just contact us—we likely ship there too.
CUSTOMS & DUTIES
For the US and select European countries, we offer a tax-included shipping option (only for standard airmail). For FedEx/DHL express, taxes are not included, but we declare packages at a low value (~$20) to minimize or avoid customs fees. Please note: any customs charges that do apply are the buyer’s responsibility.
GUARANTEE DELIVERY
We stand out by guaranteeing safe delivery. If your package is lost in transit, we’ll send a replacement at no cost—no questions asked.
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100% satisfaction guarantee!
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100% perfect fit guarantee!
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100% delivery guarantee!
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Don’t like something you bought? Tell us, and we’ll be happy to issue a full refund.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Flat Fate Shipping Time | *Expedited Shipping Time |
| United States | 10-30 days | 5-10 days |
| Canada, Europe | 10-30 days | 5-10 days |
| Australia, New Zealand | 10-30 days | 5-10 days |
| Mexico, Central America, South America | 15-30 days | 5-10 days |
| Asian (Hong Kong, Japan, Singapore, Philipine) | 15-30 days | 5-10 days |
*During peak season like X’mas (December–January), delivery times may roughly double.
TRACKING INFORMATION
Once your order ships, you’ll receive a tracking number via email. You can monitor your package 24/7 through FedEx or 17track.net.
FREE RETURN
You have 7 calendar days from delivery to initiate a return. We also offer a 100% fit, quality, and satisfaction guarantee—if something isn’t right, let us know and we’ll make it right, including full refunds where applicable.
One More Note
We do not ship to APO/FPO addresses—please provide a physical street address for delivery.
If you have any other questions, just reach out—we’re here to help.
